Sales, Refund and Returns Policy

Overview

How can you place a wholesale order?

OPTION 1:

Select your product from the inventory list. Send an e-mail to info@herculesales.com with your company information, the UPC/EAN code of the product and the quantity you want to purchase, not less than the MOQ.
Once your order is confirmed we will send you an email asking if you would like labeling and extra packaging options.
When you reply to this, a special product link will be sent to you and you will be able to make payment on the site via this link.
If you want to pay by wire transfer, you are entitled to a 3% discount. The prices in the inventory list are valid for payments via the website. Contact us for other payment methods
When your order is ready, we will ask you to get a shipping label, we will attach the label you sent to your package and deliver it to the delivery company employee.
If you would like your order to be shipped with a shipping label by us, we will send you another payment link for it once the box dimensions are ready. When you make payment, the product will be sent to the address you want within 24 hours.

OPTION 2:

Add the products and purchase quantities to the cart. If you want warehouse products such as labeling and polybagging, add them to your cart along with their quantities. Send us an e-mail to find out whether the products are in stock. Do not check out without receiving a confirmation email from us. You can check out after the confirmation email. If you do not want to pay 3% commission, contact us for wire transfer.

Refunds

Only valid for products received broken or damaged.

Take a photo of the broken or damaged product and contact us via info@herculesales.com e-mail address You must make your refund request within 5 days after order delivery. Requests made afterward will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@herculesales.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@herculesales.com and send your item to:
HerculeSales Warehouse
815 Hylton Road
Pennsauken, NJ
United States, 08110

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: info@herculesales.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If there is a defect caused by us, we will cover the shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Information

Manufacturers and distributors do not accept returns for bulk purchased products. When you want to return it, there is no authority that can return it. In order to continue our business, we do not accept returns. We recommend that you make your final decision when purchasing a product. You cannot return the product after payment. We do not accept responsibility for products you cannot sell. If you do not receive the product after payment, it will be destroyed within 2 weeks.

You must send a shipping label within 3 days after receiving the e-mail that your order is ready. After 72 hours, 1% of the sales price will be charged for each day your product remains in our warehouse. After paying this fee, you can receive your product. If you do not receive your product, it will be destroyed within 2 weeks from the product’s ready date.

You can pick up it without sending a shipping label from our warehouse

If you want to send your order Amazon warehouse you send us the labels of the products that require the FNSKU label in thermal format. We label your FNSKU for a price. For FBA shipping, you also need to provide us with a shipping label. For the shipping label, first wait for us to inform you of the box dimensions.

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